Division of Campus Life
Tags Remote Access

Administrator on Call (AOC)


The Administrator on Call (AOC) is available to provide support to all Brown undergraduate, graduate, and medical students in need of immediate assistance 24 hours a day, 365 days a year. The Administrator on Call is an on-campus staff member from the division of Campus Life. In addition to providing students with immediate support and referrals, the AOC can be the main point of contact for faculty, staff, family members, or other members of the Brown community when there is a concern for a student’s health, safety, or wellness. The AOC can assist with problem-solving, resourcing, and gathering information so that the appropriate offices can provide timely and coordinated follow-up with the student at that time or during the next business day. 

To Reach the Administrator on Call

(401) 863-3322

Call the Department of Public Safety (DPS) non-emergency line at (401) 863-3322 and request to be connected to the AOC. 

For emergency police, fire, or medical response, call DPS at (401) 863-4111.

What to Expect When You Call 

  • Once you call the DPS non-emergency line, the dispatcher will connect you with the AOC.
  • The AOC will speak with you to gather information, assess the situation, and work with you to determine the next steps. 
  • As appropriate, the AOC will facilitate a connection to other after-hours resources or, may coordinate follow-up support from appropriate resources during business hours. 

Please note that students who are concerned about academic deadlines or who need help communicating with faculty about absences will be encouraged to reach out to their faculty members directly and to connect with an advising dean in the College.  When health-related or complex personal issues underlie the academic concern, students are encouraged to use the AOC to problem-solve, gain support, and discuss options for the next best steps, which may include connection to Student Support Services, CAPS, Student Accessibility Services, deans in the College, or other resources.

Brown University provides a wide network of services to support students’ health, safety, and well-being.  If you are a student – or aware of a student – in need of immediate assistance, please contact the AOC at (401) 863-3322.